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Successful Program and Project Management is the combination of people, process, planning, and control. Complex Culture Change Consulting provides services to help you analyze and organize projects to get the desired results.
Our services include: Facilitation to determine required tasks, resources, timelines, and follow-up, setting up and automating the project, and continued follow-up to ensure successful project completion.
Employee Satisfaction:
- Employee satisfaction directly impacts customer satisfaction! Complex Culture Change can help you develop employee satisfaction measurement systems for you to assess opportunities for improvement. Our services include survey design, automation of analysis, reporting, and recommendations.
Customer Satisfaction:
- Measuring the satisfaction of your customers is an absolutely critical performance measurement. Complex Culture Change Consulting will work with your organization to design the measurement systems and survey tools you need to keep your customers coming back.
Organizational Assessment:
- Complex Culture Change Consulting's comprehensive organizational assessment process includes interviews, focus groups, and customized surveys to help you determine where you are in relation to where you want to go. This accurate initial assessment is essential to creating a goal-state for higher performance.
Training Needs Assessment:
- Complex Culture Change Consulting can also help you perform smaller scale organizational needs assessments to identify what your most critical training priorities should be.
Impact of Change:
- Complex Culture Change Consulting believes strongly in the power of data to aid effective decision-making and action. We can work with your organization to determine simple methods to measure the impact of change. Services include survey design, analysis, and reporting.
In addition to Change initiatives, Complex Culture Change can manage your new and ongoing technical programs. For more information, please contact us at info@complexculturechange.com.
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